Subject: English Language Test - Ankit Singh
From: Ankit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 03:23:47 -0500

| | Foreign Language Screening Test

Name | Ankit Singh    /  (+91) 9455979355    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, XXX

We would like to inform you order OD IDXXX product name XXX selling price is XXX from xxx.com.
Our logistic partner was tried to deliver your product to your delivery address but your mentinoed address was wrong and we are really sorry for that. And, its kinddly request to you please reply this mail with correct delivery address so our logistic partner will try again to deliver your product.

Thankyou for shopping from xxx.com. Have a nice day.

XXX
Customer Support Executive
xxx.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, XXX

We would like to inform you order OD IDXXX product name XXX selling price is XXX from xxx.com.
I escalate your issue to the concern team, and team will visit to doorstep within 2-3 business days. And, team will try to provide you resolution.

Thankyou for shopping from xxx.com. Have a nice day.

XXX
Customer Support Executive
xxx.com

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