Subject: English Language Test - Indranil Guha
From: Indranil Guha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 02:39:17 -0500

| | Foreign Language Screening Test

Name | Indranil Guha    /  (+91) 8972520648    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,

we are happy to assist you xyx anytime, however, we came to know that the address provided by you for shipping your order has came up with the wrong address. we request you, please provide us with the correct address so that we can reship your order right away.
Sorry for the inconvenience, please do contact further for any help.

Thank you
Team abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Sorry for the inconvenience that caused you with your product. We have registered your complain and our team is working on it rest assured we will soon resolve it within 7 working days.
Please feel free to contact us anytime, Happy to help you.

Thank you
Team Homebox

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