Subject: English Language Test - Shivani Karotiya
From: Shivani Karotiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 02:24:17 -0500

Foreign Language
Screening Test

Name

Shivani
Karotiya     /  (91) 08076762357    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

We would like to express my regrets and apology.

As  per your request to know about your order status as we have checked
your address is incorrect courier service man unable to reach you kindly provide
us correct address with this for so that we can assist you better and get back
to you with positive response

Address

Pin

Landmark

Mobile number

Thanks for your response precious for us,

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Abdul

I would like to begin by extending my heartfelt apology for the poor service you
experienced at company We acknowledge that we fell short of your requirements,
and we realize how disappointed and unhappy this may have caused you to be we
request you kindly wait for 3 to 7 working days will get back to you, if still
facing any issue kindle mail us back we happy to assist you,