Subject: English Language Test - Akil Saifi
From: Akil Saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 01:43:25 -0500

Foreign Language
Screening Test

Name

Akil
Saifi    /  (+91) 9720373916    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

I hope this email finds you well. I am writing in regards to your recent order
with our online store. I would like to apologize for the inconvenience caused in
the delivery of your hand bag.

As per our records, the courier company was unable to deliver your order due to
a incorrect address provided by you. Our team has reached out to the courier
company and they are making arrangements to redeliver the order to the correct
address.

In the meantime, please feel free to contact us at xxxxxxxxxx if you would like
to update the delivery address. We will do our best to assist you and make sure
that your order is delivered to you as soon as possible.

Thank you for your understanding and patience in this matter.

Best regards,

Akil Saifi

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us about the TV cabinet you purchased from us. We
apologize for the scratches on the unit and for any inconvenience this has
caused.

We take customer satisfaction very seriously and would be happy to arrange for a
replacement unit to be delivered to you or to process a refund for the
purchase.

Please let us know which option you would prefer and we will make the necessary
arrangements.

Thank you again for your email and we look forward to resolving this matter to
your satisfaction.

Best regards,

Akil Saifi

Homebox Team.