Subject: English Language Test - Shah Faisal
From: Shah Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 11:14:23 -0500

| | Foreign Language Screening Test

Name | Shah Faisal     /  (91) 7398061032    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

Thanks for contacting us. As per the order details provided address was wrong. Kindly update your correct address on the portal. We will fix the issue shortly.

Regards
Shah Faisal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi there,

Thanks for contacting us. We have raised the request as per the your concern. Our team will fix it ASAP and our team will connect you shortly.

Regards
Shah Faisal

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