Subject: Tech Support Candidate - Karthik J
From: Karthik J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 04:44:38 -0500

Tech Support
Test

Name

Karthik
J

E-mail

[email-masked]

Phone Number

(91) 9042774179

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

West Mambalam

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Not applicable

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Indusind bank

Vem

01 Jun
22

19000

Previous Employer 1

HDB financial
services Pvt Ltd

Pbk

01 Jan 20

13500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step1- First of all,  I will ensure that my
pop up blocks are enabled whenever I try to open any website.

Step2- Next i will run speed test to ensure good range.

Step3- After completing speed test will type website name

Step4- once type the website name if still it throws an error will rectify those
by troubleshooting if still it persists will clear history in settings field and
make sure the website is working.

Step5- Finally we clear our cookies, history and other configurations in our
browser then the website will get started.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step1-
First we have to go to settings in our mobile phone.

Step2- Then we have to scan list of devices.

Step2- once we scan devices, our device name will appear.

Step3-Then, click on the device name and connect it with our mobile
phone.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me there should be politeness,calm and pleasing attitude towards the customer
we handle on a regular basis.

We should
take care customers like how we take care of our friends, families and relatives

On a scale of 1 - 5 please rate your fluency in
spoken English

3