Subject: English Language Test - Shahanshah Alam
From: Shahanshah Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 02:48:21 -0500

Foreign Language
Screening Test

Name

Shahanshah
Alam    /  (91) 8601383334    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for reaching out to us regarding your recent order. We apologize for
the inconvenience caused.

According to our records, the order was shipped and handed over to the courier
company on the same day it was placed. However, the courier company was unable
to deliver the order to the address provided by the customer.

Please kindly verify and confirm your current address so that we can arrange for
a re-delivery. We would also like to kindly request you to update your address
in your account for future reference.

If you have any further concerns, please do not hesitate to reach out to us. We
are always here to assist you.

Best regards,

Customer Service Representative.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize for the inconvenience caused regarding the condition of the TV
cabinet that was delivered and installed at your place.

We take customer satisfaction very seriously, and it is our top priority to
ensure that you receive the best quality product.

In order to resolve this issue, we would like to request you to share with us
some pictures of the scratches on the cabinet, so that we can better understand
the situation.

Based on the provided information, we will do our best to either replace the
unit with a new one or process a refund, if applicable.

Please let us know if you have any further concerns or questions. We are always
here to assist you.

Best regards,

Customer Service Representative.