Subject: Trainer Candidate - Sheetal nain Sheetal
From: Sheetal nain Sheetal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 00:22:27 -0500

| | Tech Support Test

Name | Sheetal nain Sheetal
E-mail | [email-masked]
Phone Number | (+91) 9729926034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Qa | 5feb | 36
Previous Employer 1 | Valuedrive technologies | Qa | 15aug 2022 | 30
Previous Employer 2 | Redical minds | Qa | 31 dec 2021 | 25

If Selected, how much time do you need to join? | Instant
Please briefly describe your work experience specifically in Quality? | Audit calls and feedback, review, handling escalation,call listening session
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | No customer is bad customer..some CX are rude and aggressive...we can convert those CX by talking them nicely
What according to you makes you a good candidate for this position? | Understanding sales and quality
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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