Subject: English Language Test - Hasanoddin Shaikh
From: Hasanoddin Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 14:54:08 -0500

| | Foreign Language Screening Test

Name | Hasanoddin Shaikh    /  (+91) 9730552032    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Sorry for the trouble caused to you.

As per update from courier service provider we would like to inform you that delivery executive tried to deliver the product but unable to deliver as your address as per courier service provider was wrong.

We would request to please reply to same email with correct address so that the product can be delivered at earliest.

Thanks,
Hasanoddin.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Sorry for trouble caused to you.

We would like to inform you that as product is in return policy.

We are happy to inform that product return will be done with replacement product.

Thanks,
Hasanoddin.

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