Subject: English Language Test - Vedangi Pandey
From: Vedangi Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 08:23:12 -0500

Foreign Language
Screening Test

Name

Vedangi
Pandey    /  (91) 7579004865    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hy this side vedangi ,

Im here  to help you basically  I  wanted to let you know that
The order was shipped by us, and handed over to courier company same day when
the order was placed.but when we try to deliver the order the provided Delivery
address was wrong. So  I would suggest you to please provide us proper and
full address of your location  so that we will deliver your product as soon
as possible. We feel sorry for the problem you faced but I was here to help you
out for any further Information please free to call us and contact us we will
response you soon.

Regards

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi abdul,

I feel sorry for the problem you faced regarding to the product but I wanted to
tell you that im here to help you out but for that please provide me image of
damage product so that I can help you in best ways proper clear image should be
needed and all the product information. Please let me know is there Is anything
else I can help you with I would be glad to solve your concern. As soon as we
recived all the Documents of product and images we will try our best to help you
out

Regards

Homebox Team