Subject: Tech Support Candidate - Saikat Pramanik
From: Saikat Pramanik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 08:19:30 -0500

| | Tech Support Test

Name | Saikat Pramanik
E-mail | [email-masked]
Phone Number | (91) 6289986152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | KOLKATA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RADIATE E SERVICE PVT LTD | DEXTOP SUPPORT | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection: Ensure that your device is connected to the internet.

Check if website is down: Check if the website (www.ndtv.com) is down or not accessible for everyone by using a website such as "Is it down right now?"

Clear browser cache: Clear the cache and cookies in your browser to resolve any temporary issues.

Restart browser: Close and restart your browser to see if it resolves the issue.

Try different browser: Try accessing the website using a different browser to see if it's a browser-specific issue.

Disable firewall: Temporarily disable any firewall or antivirus software on your device and try accessing the website again.

Restart the device: If all the above steps fail, restart your device and try accessing the website again.

Contact website support: If you are still unable to access the website, contact the website support for further assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Put the speaker in pairing mode.
2 - Switch on Bluetooth on mobile phone.
3 - Wait for the phone to connect.
4 - Connect it and play.

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about technical skills.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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