Subject: Tech Support Candidate - Uzair Ahmed Uzair
From: Uzair Ahmed Uzair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 08:03:51 -0500

| | Tech Support Test

Name | Uzair Ahmed Uzair
E-mail | [email-masked]
Phone Number | (91) 8017473877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | None | None | None
Previous Employer 1 | Fluidi5 technologies | Tech consultant | - | 22000
Previous Employer 2 | Smarterbiz | Tech consultant | - | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I’ll check if my internet or wifi connection works perfectly and is connected. If not, ill resolve the connection issue and refresh my browser page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker
Turn on bluetooth in my phone
Make sure the speaker is not connected to a different device
Pair my phone with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | communications skills, a nice and warm attitude towards customers, patience and knowledge about his/her products and services.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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