Subject: Trainer Candidate - Akriti Rathore
From: Akriti Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Jan 2023 15:04:28 -0500

Tech Support
Test

Name

Akriti
Rathore

E-mail

[email-masked]

Phone Number

(91) 7905264468

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Farrukhabad

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Bajaj Allianz Life insurance
company Ltd

Erm

02/09/22

27000

Previous Employer 2

HDFC life

Sdm

26/03/23

18000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I have
worked with two organizations as a relationship manager role for maintaining
Service & quality with Branch staff & customers

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

My previous job was a Relationship Manager at Bank where I
have to handle all the customers and we do educate our customers regarding about
our products and queries that customers have.

In the month of March, we have huge budget of our products. So Me and my Branch
staff work together and meet thier budget. In this we have mostly new joinee but
they are equally supportive as a team.

We have to educate each employee work as fresh and meet our budgets.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer service is where customers is happy and problem is solved eventually
and a great customer is where problem is solved on immediate basis .

Good customer service means meeting expectations, but great customer service
means exceeding them.

What according to you makes you a
good candidate for this position?

As per my previous work
experience I am a good team player and I am able to motivate our team also and
having good communication skills with enthusiasm to do new things and I have
experience how to deal with customers and solve their queries and give them best
service from my end.

On a scale of 1 - 5 please rate your
fluency in spoken English

4