Subject: Trainer Candidate - Arjit Soni
From: Arjit Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 15:14:14 -0500

| | Tech Support Test

Name | Arjit Soni
E-mail | [email-masked]
Phone Number | (201301) 9424920580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 73

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco Binary Symentic | Quality Auditor | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 Days
Please briefly describe your work experience specifically in Quality? | Currently Working in 2 projects Gmaps and Gmaps Business as a Quality Auditor where we receive data and we have to Audit/Analyse those data according to the SOP's create reports etc. Worked on some Adoc task also for our clients whenever required.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Many times we face new scenarios where our SOP's needs to update according to the new scenarios and challenges we face, to improve the quality we have to share our feedbacks as well according to the challenges we face every other day. Improving quality is a constant process for us just have to be more attentive and concentrated while processing.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer satisfaction should be the ultimate goal for customer service, Sometimes customers asks for the services which you cannot provide but convincing them is an art.
What according to you makes you a good candidate for this position? | I have learned a lot in my current company like taking Team Hurdles, Communication Skills, Always ready for new projects Etc. i am also crossed skilled like can create reports on sheets knows Sql, Tableau.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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