Subject: Tech Support Candidate - Tejas Jaiswal
From: Tejas Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 11:19:29 -0500

| | Tech Support Test

Name | Tejas Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 9696084961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio
Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDFC | Associate | Sept. 2022 | 14800
Previous Employer 1 | Tata AIA | Associate | Dec. 2022 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. To go on Chrome Browser

2. Visit the website

3. If the error belongs to Network check the Wifi connection

4. If wifi is connected check network signal strength

5. If still the site doesn't work check other devices connected to wifi are they working

6. If yes, disconnect the wifi from laptop and reconnect

7. If still doesn't work reboot the router and check

8. If still doesn't work, At last reboot the laptop and hope it will resolve the issue and restore the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Speaker should be on state

Make sure the speaker has Bluetooth function and enabled

Bluetooth need to be on over the Phone to search the speaker device

Once found the speaker device on phone pair the Bluetooth with speaker and get connected

What according to you makes you a good candidate for customer service or technical support job?

We should put ourself on customer shoes

We should make the customer comfortable and
Understand his needs first.

Active Listener, wee should listen the customer first and passify the issue for gaining customer trust and build repo with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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