Subject: English Language Test - Aman singh Parsidh
From: Aman singh Parsidh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 09:34:56 -0500

| | Foreign Language Screening Test

Name | Aman singh Parsidh    /  (201301) 9693495138    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Subject:- This email regarding your hand bag.

I am writing this mail regarding your hand bag which you are ordered from our website , first thanks for the purchasing.

I sincerely apologized for the inconvenience.

As I checked that our courier partner mentioned that the address which you given was incorrect.

So I want to request you that kindly update the address or you can also send the address through email, so we can update by our end.

Regards,
Aman singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

This mail regarding your tv cabinet

I am writing this mail regarding your tv cabinet installation . I am sincerely apologized for the inconvenience which you are facing.

As you mentioned in your mail that after the installation you some scratches in your tv cabinet, so I would like to request you that will you please send the tv cabinet picture so that we can investigate and try to give a proper resolution and if you want then

We can also arrange a team visit in your place.

Regards,
Aman singh

| |