Subject: Trainer Candidate - Shivani Kothari
From: Shivani Kothari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 08:10:11 -0500

Tech Support
Test

Name

Shivani
Kothari

E-mail

[email-masked]

Phone Number

(110023) 7678556631

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi bai nagar new delhi, near
INA

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

TATA 1mg

customer
support, senior pharmacist

07/02/2023

23000

Previous Employer 1

Fortis eacort
heart hospital

Pharmacist

07/2019

18000

Previous Employer 2

If Selected, how much time do you need
to join?

From 10/02/2023

Please briefly
describe your work experience specifically in Quality?

Started
three new projects to develop and implanting customer support system. Worked on
test orders to improve software.

Checking appropriate speech and tone without abbreviations  and jargons of
employees working on customer support in the absence of team leads.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As i was in a E-pharmacy organisation, one of our team member
wrongly placed an order of medicines to customer. So we decided to cancel the
order and apologised to the customer. Later we had a meeting regarding fatal and
non fatal parameters and took necessary step against the member and places the
correct order before escalation.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Quality is when the customer returns and the
product does not.

Good customer service is supportive but great customer service have empathy
toward customer.

To use appropriate speech and tone without jargon/abbreviation

Users education and retention

What according to
you makes you a good candidate for this position?

Excellence problem solving ans issue resolution.

Outstanding written and verbal communication.

Exceptional interpersonal skills and customer care

Solid analytical skills and technical comprehension.

On a scale of 1 - 5 please rate your fluency in
spoken English

4