Subject: English Language Test - Vishwajeet Chauhan
From: Vishwajeet Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 08:08:43 -0500

Foreign Language
Screening Test

Name

Vishwajeet
Chauhan    /  (+91) 8303762963    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Respected Mam/Sir

This email is regarding order number ********* which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 8303762963 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

babyshop.com,

Customer Support Executive

Vishwajeet

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thanks for reaching out. Satisfying our customers is very important to us and
I’m sorry our TV Cabinet didn’t meet your expectations. I fully respect your
decision and can only apologize for any problems your business experienced.

We’ve processed your refund, and you should expect to see the amount credited
to your account in about 3 to 5 business days.

If you have any other questions or concerns, just reply to this email, I’ll be
here to help you in any way I can.

Great day ahead.

Regards,

Vishwajeet