Subject: Trainer Candidate - Divya Gupta
From: Divya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 08:01:40 -0500

Tech Support
Test

Name

Divya
Gupta

E-mail

[email-masked]

Phone Number

(91) 7999925023

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Dabra (gwalior)

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Arohan Financial Services Pvt
Ltd.

Management Trainee

28 Feb 2023

27111rs

Previous Employer 1

Dindayal Aushadhi

Marketing
Executive

15 june 2023

25000rs

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

Immediate Join.

Please briefly
describe your work experience specifically in Quality?

I have
one year of experience in operations, finance, and marketing, as well as loan
and advances. My first job was as a Marketing Executive for Dindayal Aushadhi
Industry Pvt Ltd for 6 months. I was in charge of many tasks there, including
social media marketing, digital marketing, and team management. My second work
experience was with Arohan Financial Services Pvt Ltd, where my responsibilities
included workforce management, portfolio management, and time management. Handle
a team of 7 to 8 people on a regular basis, assigning them tasks, taking report
from them and send it to the  seniors on a daily basis.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

One of my responsibilities in my second job is to manage time
and the team efficiently. So the situation was that my team was long to wait and
had poor team management under the previous leaders. I was hired as a new
manager and team leader, and I had gone as a trainee there when I noticed that
the team management and time management were not as good as they could be.

However, I intended to receive training from these individuals. I want to change
this situation, but the team did not accept me for the first two weeks. After
that, I developed good relationships with the team and listened to their
challenges at work so that I could better counsel them.

The next day, I arrived on time and inspired my team to arrive on time, as well
as taking it upon myself to inspire new employees to arrive on time. Following
this major shift, I was also moved to alter their routine and productivity. I
had also taken their daily plan in advance and talked to them daily about their
major challenges at work, attempting to solve every problem.

I have been no experience in this field then sometime I have also taken the help
of my seniors to "How to communicate and solve their major problems".
After a few weeks, I noticed that everyone on my team was doing a good job and
that we were working well together. I have seen a incredible improvement in
team.  I've also gained a lot of knowledge and experience from this
situation. This situation taught me the importance of changing and adapting your
team as it is and making it right on your terms.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service would include your customer service team successfully listening
to their customer's problem. Great customer service includes providing an
immediate solution to a problem and listening to their questions before
answering them.

What according to you makes you a
good candidate for this position?

During my 1.2 year of
experience, I have worked with a variety of people and faced both bad and good
quality of work and tried to improve it, so I can say that quality work and
working as a manager to manage a team will be a good fit for me to perform
well.

On a scale of 1 - 5 please rate your fluency in
spoken English

4