Subject: Trainer Candidate - Rudraksh Goswami
From: Rudraksh Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 07:25:44 -0500

Tech Support
Test

Name

Rudraksh
Goswami

E-mail

[email-masked]

Phone Number

(+91) 8860767114

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

LEAP India

HR Trainee

NA

32000

Previous Employer 2

Byju's

Business
development executive

NA

27000

If Selected, how much time do you need
to join?

0

Please briefly describe your work
experience specifically in Quality?

I've worked as a
Cultural Head where I was responsible for team forming and quality management. I
assured that team players and individual contributors can be identified and can
be provide suitable work. Moreover, I developed new methods to decrease the time
of process and increase the productivity.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I was the second POC of recruitment team in LEAP. I initiated
meatings in every 4 hours to see the progress and problem of team members. Also,
I helped the people with improvement of their pitches for recruitment first
step.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service includes resolution of problem whereas in great customer
service, we apply more people centric approach and deal with problems in more
empathetic manner. Feedbacks are part of great customer service.

What
according to you makes you a good candidate for this position?

I've experience in business development and Human
Resource profile which makes me a perfect candidate for this job. I'm both
task oriented and people centric at the same time. I've scored 97.59%ile in
CAT, which shows my command over English.

On a scale of 1 - 5
please rate your fluency in spoken English

5