Subject: English Language Test - Dhruv Kukreja
From: Dhruv Kukreja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 06:07:12 -0500

Foreign Language
Screening Test

Name

Dhruv
Kukreja    /  (+91) 9354061264
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hey (Name
of the Customer),

We regretfully inform that your order ##### has been delayed.

As checked with the delivery team, they mentioned that they had difficulty in
finding your address. As connecting with them I had found that your address
mentioned with us is wrong address as someone elses was living in current
address.

Could you pelase help us with your address to get this cross checked and rectify
with the delivery team so that you may receive your order as soon as possible
without any further delay in delivery.

Also, I would appreciate your patience and please make sure that we are trying
our best to get this order delivered to you as soon as possible.

You can also track your order with the link given: www.delhivery.com

Please let me know if there is something else I can help you with.

Warm Regards,

Team BabyShop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey
(customer),

I see that your TV cabinet was installed thiss morning from our team in your
house.

I am really sorry to know that you get to see that there was too many scratches
on it after installation. As I can see that the Cabinet was purchased with us
last week. And I am really sorry to inform that our team is very careful and
trained via experts for installation, we wouldd not able to proceed with your
request as the purchase time was over a wekk with us.

I am really sorry for the terrible experience you faced. I appreciate your
understanding. Pelase let me know if there is something else that I can help you
with. We will try our best to help you.

Thanks and Regards,

Team Homebox