Subject: Trainer Candidate - Jahnavi Reddy Pagadam Jahnavi
From: Jahnavi Reddy Pagadam Jahnavi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 05:22:48 -0500

Tech Support
Test

Name

Jahnavi
Reddy Pagadam Jahnavi

E-mail

[email-masked]

Phone Number

(91) 8008588582

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Andhra Pradesh

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

TTEC

Quality Assurance
specialist

Currently working

28000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

30-60

Please briefly
describe your work experience specifically in Quality?

Total I
have 3+ years experience in BPO industry. 2 years as Fraud Analyst,1+ year as
Quality Analyst on paper.

I am responsible for monitoring, inspecting and proposing measures to correct or
improve an organization's quality score.

Identify and remedy defects within the production process. Recommend, implement
and monitor preventative and corrective actions to ensure that quality assurance
standards are achieved.Compile and analyze statistical data. Ensure that user
expectations are met during the testing process. Draft quality assurance
policies and procedures. Investigate customer complaints.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my current role I came across a part of a process that I
felt that my team doesn't pull together for critical tasks.- I alone
started working on task which has to be done by my whole team but I came to know
that we have very less time to complete it and my other teammates are not
showing any intrest in critical tasks. If we didn't complete the
presentation then we can't present it infront of Operations team then I
decided that I have to make my team to work on this to complete the task.
- Then I decided to conduct a quick meet with team, requested them to work
on the task to get it completed and I divided the task among us and make them to
work together. - We successfully completed the task under the time and we
presented it infront of Operations team successful which brings us alot of
appreciations.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service representative will ensure that problems get addressed. Those
who provide great customer service will do more than fix what's broken.
They will work diligently to make the entire customer experience as positive as
possible.

What according to you makes you a good candidate
for this position?

I am a self-motivated person who is willing to go
above and beyond on any project, and to learn valuable skills on my own time.
For example, I taught myself to push myself from a particular boundaries and
learn/ do new things. In college, simply out of a passion to be leader for few
activities regularly which helps me to become a person with leadership skills
and manage group of people.

In my current job involved a lot of team projects. I was always able to
recognize my teammates’ skills, and delegated tasks that fit each person’s
skills. I know this job involves lots of teamwork and group projects, and I know
this is a work style in which I excel.

On a scale of 1 - 5
please rate your fluency in spoken English

4