Subject: English Language Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 03:55:50 -0500

| | Foreign Language Screening Test

Name | Rahul Kumar    /  (+91) 9060341164    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

We are Sorry for the inconvenience.
As per record our courier team tried delivering to the address mentioned but unfortunately couldn’t get your correct location.

I would request you to update the correct address.

Please let me know if you need any further help.

Regards,
Rahul

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Very sorry to hear this.
We will take necessary action on your complaint and will raise a visit by our team to your place as your complaint was raised after the team visit and the unit was left with you for two weeks.

Based on the visit  we would confirm further actions to it.

Regards,
Rahul

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