Subject: Tech Support Candidate - Mukesh Kumar Singh
From: Mukesh Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 03:24:28 -0500

| | Tech Support Test

Name | Mukesh Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 9971392548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi & NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | Noida | Not resigned | 32,600
Previous Employer 1 | Consim info | Chennai | Left in 2013 | 8,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

--Will check if there is any connectivity issue from my end or my browser causing this error.

--If my internet is working fine and I can access other websites (such as republic TV, Aaj Tak or other news channel websites), then I can try clrearing website caches and cookies and see if it resolves the issue.
-- Alternatively, I can try accessing ndtv website via different web browser such as Google Chrome, Mozilla Firefox or Microsoft Edge etc.
-- If still does not work, I will try accessing ndtv on different network/hotspot as there might be some firewall or security settings causing the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

--Switch on the Bluetooth speaker first
--Switch on the Bluetooth on mobile phone by tapping on the Bluetooth icon
--Try searching the speaker name/device model which you want to connect
-- Once visible the speaker name, it means both device are paired and good to play the music/ song

What according to you makes you a good candidate for customer service or technical support job?

Interest, Patience, Technical educational background (BCA) and eagerness to learn new technologies

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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