Subject: Tech Support Candidate - Shahanshah Alam
From: Shahanshah Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 02:59:24 -0500

| | Tech Support Test

Name | Shahanshah Alam
E-mail | [email-masked]
Phone Number | (91) 8601383334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam Vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. I shall check my internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Open bluetooth of my phone and speaker
Step 2. Select auto detect bluetooth device
Step 3. Connect the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I like to help people to solve their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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