Subject: Tech Support Candidate - Gulshan Upreti
From: Gulshan Upreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 02:38:25 -0500

| | Tech Support Test

Name | Gulshan Upreti
E-mail | [email-masked]
Phone Number | (+91) 8802175818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Softwares

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Techmahindra Ltd | Customer Support Associate | 19 OCT 2022 | 17500
Previous Employer 2 | Cyient Ltd | JR. GIS ENGINEER | 14 FEB 2020 | 11000(Approx.)

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will try to restart my internet connection then, i try to disable firewall and antivirus then, if it's not working then, try to clear browser cache and change DNS Servers then, check and ensure that it should be working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put the Bluetooth speaker in pairing mode and switch on Bluetooth on a mobile phone and wait for the phone to connect.
What according to you makes you a good candidate for customer service or technical support job? | I am a honest hardworking man, also keenly interested in technology and I have more than a year as a customer support associate where I have handled the escalation desk too. First of all, I will hear the customer's issue and listen to them properly before I speak anything then try to keep them calm and empathize with the inconvenience that happened then try to give the best resolution regarding their problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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