Subject: English Language Test - Mobina J
From: Mobina J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 10:50:13 -0500

Foreign Language
Screening Test

Name

Mobina J
/  (602024) 8428837863    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

Iam sorry to hear that you experience with our company has not met your
expectations.customer service is top of our priority and iam truly sorry for the
courier was wrong.we understand how frustrated you must be .I will immediately
check the courier address and we will send you .

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Thanks for reaching to us to inform about this incident.you must be feeling
really overwhelmed right now and I understand that .I hope you accept my apology
on behalf of the company.i will check the issue and response immediately.we will
send your money to your account.

Thank you