Subject: English Language Test - Mobina J
From: Mobina J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 10:49:38 -0500

| | Foreign Language Screening Test

Name | Mobina J    /  (602024) 8428837863    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Iam sorry to hear that you experience with our company has not met your expectations.customer service is top of our priority and iam truly sorry for the courier was wrong.we understand how frustrated you must be .I will immediately check the courier address and we will send you .
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thanks for reaching to us to inform about this incident.you must be feeling really overwhelmed right now and I understand that .I hope you accept my apology on behalf of the company.i will check the issue and response immediately.we will send your money to your account.

Thank you

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