Subject: English Language Test - Prakhar Sharma
From: Prakhar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 05:27:18 -0500

| | Foreign Language Screening Test

Name | Prakhar Sharma    /  (+91) 9311263607    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, my name is Prakhar.

Thank you for contacting babyshop.com.

I am really sorry for the problem that you had with your order.

Upon checking, I found that the address you have chose for the delivery is incorrect. Hence, our delivery partner was unable to reach at your doorstep so I request you to please check your address and make correction so the delivery can be attempted at your doorstep by courier partner.

I appreciate your understanding, co-operation and patience.

Thank you for being our valuable customer.
Thanks and regards
Prakhar Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, my name is Prakhar.

Thank you for contacting us

I am really sorry for the problem that you had with your order.

We would never want to disappoint our valued customer like you,
I have created a return label for you, I request you to return the item a replacement will be delivered to you in the next 3 days kindly handover the damaged item to the Delivery Executive.

I appreciate your understanding, co-operation and patience.

In future we will try this not to happen.

Thank you for being our valuable customer.
Thanks and regards
Prakhar Sharma

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