Subject: English Language Test - Manisha Biswas
From: Manisha Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 03:44:14 -0500

| | Foreign Language Screening Test

Name | Manisha Biswas    /  (91) 8130440823    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ma'am /sir,
Actually the delivery boy reached at your place. But as per the given address, it was wrong address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello abdul sir,
What can i help you?

Then he will tell me all about that process...

From our team sides, I am sorry sir for the scratches on it.. If you want the unit to be return and replaced it with a new no. then u can..
I am sharing u a new unit please check it..

And if u want your money back then u have to wait for 24 hrs...

So please tell me sir what u want?? L

Thank you sir for contacting with us..

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