Subject: Tech Support Candidate - Neeta Maurya
From: Neeta Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 03:36:01 -0500

| | Tech Support Test

Name | Neeta Maurya
E-mail | [email-masked]
Phone Number | (91) 9529315274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kiranakkart (Zepto) | ORM Executive | 25th Feb | 28000
Previous Employer 1 | Sheth Creators | Front Office and Admin Executive | Nov 21 | 25000
Previous Employer 2 | Teleperformance | Customer Support | June 20 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the site doesn't work in another browser then I will check the type of error, for example, 404 (not found) or 401 (unauthorized), etc. Will google the error to understand and follow the steps. If all the steps fail, contact the website's support for assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker and put it into pairing mode. The method of putting the speaker in pairing mode may vary depending on the speaker model, consult the manufacturer's instructions.

On your mobile phone, go to the settings menu and enable Bluetooth.

In the Bluetooth settings, look for the speaker in the list of available devices and tap on it to initiate the pairing process.

If prompted, enter the pairing code for the speaker. The code can typically be found in the speaker's manual or on a sticker on the speaker.

Once the speaker is paired, it should appear as "connected" in the Bluetooth settings on your mobile phone.

Go to the music app on your mobile phone and play a song, it should now play on the connected Bluetooth speaker.

If the speaker is not connecting or there is no sound, check the volume of both the phone and the speaker and try again.

If the speaker still not connecting, try resetting the speaker to factory settings and pair it again with your phone.

What according to you makes you a good candidate for customer service or technical support job?

The ability to listen actively, understand the customer's needs, and communicate effectively is crucial for providing excellent customer service.

Patience and Empathy: Being able to handle difficult customers with patience and understanding is important for maintaining a positive attitude and providing effective support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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