Subject: English Language Test - Pooja Gupta
From: Pooja Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 02:33:43 -0500

Foreign Language
Screening Test

Name

Pooja Gupta
/  (110059) 9625353304    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings from Baby Shop,

This is regarding your order Id- xxxxxxxxxxxx09

As per your request that you raised a complaint that you still not your parcel
so l just wanted to inform you that as per you provided adress we tried to
delivered this parcel to the same adress but unfortunately the adress was not
correct so courier man is unable to deliver this parcel.

We would like to request you please share the correct adress with this mail.

Revert on the same mail with the correct adress so that we can provide the
courier as soon as possible.

Kindly revert.

Regards,

Baby shop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hlo Mr.
XYX

Greetings from Homebox,

This is regarding your order no.1233456789

As your request that my team provide you a TV cabinet and in this there are many
scratches.

We are very sorry for this inconvenience and definitely we will provide you the
best resolution in this but further this we just wanted to know the some basic
details or some photographs of the same.

Kindly provide the some proofs aur the sample in this case so that we can
validate the same.

We are awaiting for your valuable response.

Regards,

Homebox Team