Subject: Trainer Candidate - Priyanshu Shrivastava
From: Priyanshu Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 00:49:50 -0500

Tech Support
Test

Name

Priyanshu
Shrivastava

E-mail

[email-masked]

Phone Number

(+91) 8505979506

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Ferns n petals sector 44
building number 112 gurgaon

Senior Quality
analyst

20 th October 2022

35000

Previous Employer 1

Rajeshwari
Infotech Private Limited

Quality analyst

21 St October
2021

34000

Previous Employer 2

If Selected, how much time do you need
to join?

Asap

Please briefly
describe your work experience specifically in Quality?

Call
calibration, call listening, audits, conducting PKT doing ATA, certifications,
quality refresher session and giving PIP to the associates

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situation which i have faced when I am
handling a team of quality analyst under me was all were new to the team and
they lack in Excel training there way of giving feedback was rude and getting
escalations about the team from operations that they are not giving proper
feedback. I as a leader conducted sessions on Excel and provided them the
training and basic formula through which you create a dashboard and later on
conducted session on how to give a proper feedback in a positive way so it was a
great experience and at the same time a hard one also that taught me how to be a
good opportunist.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is when our customer is satisfied with
the given resolution. Great customer service stands for where in he or she has
WOW experience from the product.

What according to
you makes you a good candidate for this position?

I have
handled a team for 4 to 5 quality analyst under me and have maintained my team
very well. Conducting ATA or have handled escalations it was a great
experience.

On a scale of 1 - 5 please rate your fluency in
spoken English

5