Subject: Tech Support Candidate - Praveen M
From: Praveen M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 00:36:20 -0500

| | Tech Support Test

Name | Praveen M
E-mail | [email-masked]
Phone Number | (0452) 7395998680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Madurai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBL | Junior Associate | 30/1/2023 | 10000
Previous Employer 1 | Sakura Info Tech | Team Leader | 30/8/2022 | 13000
Previous Employer 2 | Focus Edumatics | Online Tuotr | 30/1/2022 | 14000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to refresh the page. Enabled the cookies.
We have to check our browser is up to date. Restart the browser and try different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down the top of the mobile screen.
Touch the Bluetooth icon
Tap pair new device, Or check the available devices and refresh.
Tap the name of the Bluetooth device we want to pair with our device.

What according to you makes you a good candidate for customer service or technical support job? | Experience working with Client Management Systems(CMS), Creative problem-solving skills, Communication, and a positive attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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