Subject: Tech Support Candidate - Bysani Saran Kumar
From: Bysani Saran Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 00:34:44 -0500

Tech Support
Test

Name

Bysani
Saran Kumar

E-mail

[email-masked]

Phone Number

(91) 8309741517

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Srikakulam

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

Previous Employer 1

Customer service Executive

Customer service Executive

Dec 2nd 2022

13000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First,
let's figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com
or mozilla.org.If you can open another site, skip down to The problem only
happens with certain websites.If you can't open another site, continue on
to the next step.Launch another browser, like Internet Explorer or Microsoft
Edge, and try to open the site you were having problems with.If the site works
in another browser, see The problem only happens in Firefox.If the site
doesn't work in another browser, check out The problem happens in all web
browsers.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Switch on the power button in the speaker
and then change into bluetooth mode in the speaker. Go to mobile phone Bluetooth
and search devices and connect and pair with the speaker Bluetooth.

What
according to you makes you a good candidate for customer service or technical
support job?

The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in
spoken English

4