Subject: Tech Support Candidate - PRITAM SHUKLA
From: PRITAM SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 00:14:35 -0500

| | Tech Support Test

Name | PRITAM SHUKLA
E-mail | [email-masked]
Phone Number | (+91) 8227943212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | mswipe technology | RELATIONSHIP MANAGER | 5TH FEB | 25000
Previous Employer 1 | JINDAL X | CUSTOMER SUPP EXECUTIVE | JAN 2022 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will first Check the web address for typos and then i will
Make sure that my  internet connection is working normally if everything is working properly than i will restart my device or system if issue doest get resolve else
Contact the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | ​​experience working with Client Management Systems (CMS), creative problem solving skills, excellent interpersonal communication and a positive attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |