Subject: Tech Support Candidate - M V Satya Krishna Prasad Kilaru
From: M V Satya Krishna Prasad Kilaru <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 00:04:10 -0500

| | Tech Support Test

Name | M V Satya Krishna Prasad Kilaru
E-mail | [email-masked]
Phone Number | (+91) 8686922522
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clickdeal Media pvt ltd | Sr customer support associate | 27/01/2023 | 40000
Previous Employer 1 | Tech Mahindra Ltd | Sr. Technical Support Associate | 11/2020 | 28000
Previous Employer 2 | Iq channels pvt ltd | customer support associate | 04/2016 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) While trying to open any website, if we are unable to load that page then we will be able to see the errors on the page. We need to check all the errors where it was showing on the screen. ex: internet is not working.
2) we need to check if the internet is working properly, if it is working on other devices we need to reconnect the internet on the device which we want to use.
3) If internet is working properly but still unable to open the website, we need to try to open the website on any other devices. If it is working on other devices, it must be a browser issue like old versoin etc...
4) In that situation we need to try on the other browser or update the current browser to the latest version to overcome the compatibility issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth speaker.
2) Turn on the bluetooth in the mobile phone.
3) Need to search the available or nearby devices in the mobile phone.
4) We have select the name of the bluetooth speaker and click on pair to connect.
5) Then we will be able to hear a voice from the bluetooth speaker saying bluetooth connected if it is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | When a customer is having a problem with our product or service and contacting us for the resolution, we need to solve it asap, everything will not be right in the universe that is the reason humans are needed. So We have to give the confidence to the customer that he/she can solve it by self if still not working then they got to know that we are here to help in solving the issue and making them happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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