Subject: Trainer Candidate - Kanish Baila
From: Kanish Baila <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 12:10:17 -0500

Tech Support
Test

Name

Kanish
Baila

E-mail

[email-masked]

Phone Number

(91) 8527404796

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

BPO Convergence

Quality &
Training Assistant Manger

45K In Hand

Previous Employer 1

PNB Housing Finance Ltd

Quality & Training Manger

40K In Hand

Previous Employer 2

American Express

Master Express
India Pvt Ltd

Apr2018

38K In Hand

If Selected, how much
time do you need to join?

7-10 Days

Please briefly describe your work experience specifically in
Quality?

I have been working in Training & Quality
Team for last 3 Years. Hence, i am very much confident of delivering the best
with all my learning & expertise.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There are many situation wherein i have been an amazing
resource for the organisation to improve quality & customer experience.
However, it would be really good & easy for me to explain & an
individual to understand if i share it verbally.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

There is huge diffence between good customer
service & an great customer service. A good customer service experience is
wherein customer is happy with the product or service they have subscribed for.
However, whenever it comes to great customer service experience customer him/her
self becomes an brand promoter. We also know it as a VOC (Voice of customer)
& that automatically helps to grow our business.

What according to
you makes you a good candidate for this position?

As i
already mention that i posses an experience of 3 years in quality & training
team. So i am confident of delivering the best version of me with all the
learning & expertise i have for this profile.

On a scale of 1 - 5
please rate your fluency in spoken English

5