Subject: Tech Support Candidate - Sumit Sumit
From: Sumit Sumit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 11:40:54 -0500

Tech Support
Test

Name

Sumit
Sumit

E-mail

[email-masked]

Phone Number

(110080) 9625736676

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Saket

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Industybuying

Sales
executive

22-1-2023

18K

Previous Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Now that you have an idea what can cause
unexpected downtime for your website, it’s time to discuss some
troubleshooting tips to help you get to the root of the matter. We’ll look at
these tips:

Use a website down checker

Use a ping checker

Run step-by-step diagnostics

Conduct a Traceroute

Use network and website monitoring software

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Put your
Bluetooth device in pairing mode by pressing and holding the Power button or
Pairing button.

iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to
connect.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new
device and then tap the speaker's name.

What according to
you makes you a good candidate for customer service or technical support
job?

Both

On a scale of 1 - 5 please rate your
fluency in spoken English

3