Subject: Trainer Candidate - Rachna choudhary
From: Rachna choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 04:22:48 -0500

| | Tech Support Test

Name | Rachna choudhary
E-mail | [email-masked]
Phone Number | (91) 9971370340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gautam buddha nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ison xperiences | Quality analyst | 31st Dec 2022 | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | 3.5 years of experience
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

O have handled escalation and deal with clients or management in absence of my manager

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we assist the customer only regarding their query it's good customer service and if we enlightened or asked for further assistance as well as helped the customer then it's great customer service
What according to you makes you a good candidate for this position? | I am quick learner,very dedicated person towards my works and responsibilities and good observer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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