Subject: English Language Test - Rahul Bhadoria
From: Rahul Bhadoria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 03:25:15 -0500

Foreign Language
Screening Test

Name

Rahul
Bhadoria    /  (91) 9818863107    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Subject :- Wrong address

Hi Customer,

Thank you for contacting baby shop.com. My name is Rahul. I am here to provide
you best solution possible.

I apologise for the inconvenience caused to you. Upon checking your account and
tracking details of the product I found that your address is not correct in our
file. Our delivery partner tried to deliver your order but due to wrong address
your order returned back to warehouse. I am requesting you to provide us your
correct mailing address so that we can reinitiate the delivery of your
product.

Looking forward to hearing from you.

Regards,

Rahul

Babyshop Customer Services

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Subject :- Scratched television delivery.

Hi Abdul,

Thank you for contacting baby Homebox. My name is Rahul. I am here to provide
you best solution possible.

I apologise for the inconvenience caused to you. I understand how it feels when
you found a scratched product. I have registered a ticket for the issue. Our
delivery partner will visit you within 24 hours. You have to handover the
television to them. Upon successful receiving the television, we will send you
another television at your doorstep within 48 hours.

Thanking You,

Rahul

Homebox Customer Services