Subject: Trainer Candidate - Mohd Akif
From: Mohd Akif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 03:23:03 -0500

| | Tech Support Test

Name | Mohd Akif
E-mail | [email-masked]
Phone Number | (+91) 8077134322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | |
Previous Employer 1 | CSB Bank Ltd | Assistant Manager | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | None
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service has less TAT. Person should be emphathetic and patient listening to the customer and resolve the wuery of the customer.
What according to you makes you a good candidate for this position? | Having experience of around 2 years in the same field handling the through calls and in person also. A good listener also
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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