Subject: Trainer Candidate - Abbas Qumber
From: Abbas Qumber <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 02:56:41 -0500

Tech Support
Test

Name

Abbas
Qumber

E-mail

[email-masked]

Phone Number

(91) 9958530470

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sahibabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Teleperformance

Quality
Supervisor

2022

16LPA

Previous Employer 1

Techmahindra

Sr. QaA

2018

Previous Employer 2

HCL

Performance
Improvement Coach

2015

If Selected, how much
time do you need to join?

Immediately

Please briefly describe your work experience specifically in
Quality?

I will bring my 7+ Years of relevant experience
in customer service industry as training and quality supervisor to handle a 25+
QA team from 9+ Native language speaking countries.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

We were not able meet the AHT target and ops manager request
us to help.

After successfully implemented LSS green belt project, Time and motion study, we
manage to reduce 200 seconds AHT.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

All customers are good as we manage to satisfy our
customers and receive positive survey (CSAT/NPS).

Great customers gives us more business by proving them customer delighting
approach and upsale or upgrade their services.

What according to you makes you a good candidate
for this position?

I will bring my 7+ Years of relevant experience
in customer service industry as training and quality supervisor to handle a 25+
QA team from 9+ Native language speaking countries.

On a scale of 1 - 5
please rate your fluency in spoken English

5