Subject: Trainer Candidate - Shailmala Kumari
From: Shailmala Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 01:39:44 -0500

| | Tech Support Test

Name | Shailmala Kumari
E-mail | [email-masked]
Phone Number | (91) 9171116589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nimbus BPO | Sr. Trainer | 25th-Jan'23 | 35k
Previous Employer 1 | HCL technology | Trainer | 23-Feb'22 | 20k
Previous Employer 2 | Teleperformance | Sr. customer care exicutive | 15 december2019 |

If Selected, how much time do you need to join? | 2 days
Please briefly describe your work experience specifically in Quality? | I have worked as a trainer as well as QA.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | As a QA, i have remembered that that time employees were giving wrong information which was most difficult situation for me however i took it as learning and started to work. within 3 days i shown them that non- compliance count has been decreased.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Know What your customer wants.

2. Product Knowledge.

3. Prospect with your Persistence.

4. Active Listening.

5. Handling Objections.. these make great customer service.

What according to you makes you a good candidate for this position? | My strenth- love to teach and my patience level makes me a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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