Subject: Tech Support Candidate - Shreshth Khanna
From: Shreshth Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 01:15:08 -0500

| | Tech Support Test

Name | Shreshth Khanna
E-mail | [email-masked]
Phone Number | (91) 8595995832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Computer basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gianis | Store incharge | 2019 | 16000
Previous Employer 1 | Puma india | Customer executive | 2019 | 18000
Previous Employer 2 | Akiko global pvt ltd | Team leader | 2022 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I check my network connection wifi options and last pages to clean junk files
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we on bluetooth device then we open the setting in phone and tap on bluetooth function then on the mode of bluetooth then they show us limited names of bluetooth then we are selected the one of our bluetooth device name
What according to you makes you a good candidate for customer service or technical support job? | I have craze for learning new things and i have great communication skills to talk peoples and
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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