Subject: Trainer Candidate - Pooja Shukla
From: Pooja Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 00:34:45 -0500

Tech Support
Test

Name

Pooja
Shukla

E-mail

[email-masked]

Phone Number

(91) 7703823331

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Agrim

Trainer

15
days

26200

Previous Employer 1

Globiva

Quality Analyst

24th dec 2020

16000

Previous Employer 2

NA

NAN

NA

NA

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Quality
is a backbone of every company, without quality we can't analyze employee
performance during audits we can identify the process gap and how to increase
their efficiency

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Am sharing starting part when i joined agrim , there is no QA
and trainer here i directly reporting to my L&D manager she said you need to
give training to new hire as well quality check of the team then i just started
my work i started my day first half i covered all the training then in second
half i audits the cal sometimes it was take more than 6 hours i went late to go
back home after i need to share one on one feedback to the agent then 4-5 months
they hire new QA who directly reports to me then we had together improve the
process

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

good
customer service reps will get the solve customer problem evantually or taking
time. but great customer service solving the customers problem in priority and
give the best rating experience to the customer

What according to
you makes you a good candidate for this position?

As
manager or trainer we know our limits according to time management.

as a trainer we create bond with every agent.

Discipline is must important for this role

On a scale of 1 - 5
please rate your fluency in spoken English

4