Subject: English Language Test - Mohd Shahbaz
From: Mohd Shahbaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 13:10:00 -0500

| | Foreign Language Screening Test

Name | Mohd Shahbaz    /  (246762) 9568405848    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr Jack,

We're happy to let you know that we've received your order but I am sorry to inform you that the delivery partner tried to deliver the order. However, the delivery partner was unable to deliver the order at that time due to the wrong location. so I kindly request you please share your correct address with us so that we can deliver the order easily or if you would like to proceed with cancelation that's option also available for you, I request you to please confirm so that I can proceed further accordingly.

Please reach out to us via email.

Sincerely

Shahbaz

Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Smith,

Thank you for pointing us to the problem. I understand how this must have impacted you.

We are sorry to learn that the smartphone delivered to you is defective. I apologise for the inconvenience. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform. I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective smartphone and will provide you a new one (of the same model) in return.

Please feel free to contact us via email if you need help with anything else.

Sincerely

Shahbaz

Customer service

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