Subject: English Language Test - Abhishek Bhatt
From: Abhishek Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 08:58:51 -0500

| | Foreign Language Screening Test

Name | Abhishek Bhatt    /  (91) 8077406783    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Hope this email finds you well.

Thankyou for showing your trust in us. This is Abhishek, customer support executive. I understand your concern. I have checked it with our courier service that your package is safe with them. However the address provided by you is wrong. I have contacted the delivery executive, Mr. Rahul, ph +9100000009 for the same. You shall recieve the call within 2 hours or you can also reach out to him for correcting your address.

Thank you for shopping with us. Feel free to contact in case of any query.

Regards
babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Greetings of the day

Thankyou for reaching out to us. This is Abhishek, costumer support executive, babyshop. We understand your query raised. Kindly provide me with your order I'd, subsequently the return process will be initiated once the verification will be completed. You will be notified for further procedure.

Thankyou for shoping with us. Kindly feel free to reach out in case of any question.

Regards
Babyshop

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