Subject: English Language Test - Sushant Bisht
From: Sushant Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 07:14:16 -0500

Foreign Language
Screening Test

Name

Sushant
Bisht     /  (91) 9654049664    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

We have received your complaint regarding the order you have placed from our
website on 14th December 2022 and we are extremely sorry that you did not
received your order on time. As per your previous inquiry we contacted the
courier company and they said that the delivery boy did not able to find your
address that you have registered with our website.

We are again extremely sorry for this inconvenience, however we urge you to
again check your residence address in our website and make changes to it if
required. We usually ship pending orders again to the same address in 3-4
days.

Please again do let us know if there is any other assistance required from our
end.

Customer Support Executive,

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Sorry for the inconvenience you have experienced  with us. As per your
email we have raised your problem and your TV Cabinet will be replaced soon. Our
technician will visit your place at the time of replacement for the installation
of TV Cabinet and will contact you at the time of arrival.  The replacement
may take 2-3 days so please keep the current TV Cabinet set ready for
replacement.

Thank You,

Homebox Team