Subject: Tech Support Candidate - Rafia Mahir
From: Rafia Mahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 06:35:04 -0500

| | Tech Support Test

Name | Rafia Mahir
E-mail | [email-masked]
Phone Number | (91) 9654508941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chawri Bazaar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Udayan Care | Programme Coordinator | 23 December 2022 | 28,000
Previous Employer 1 | Delhi Public School | PRT | 29 March 2022 | 25,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Kindly make sure the website link is correct.
Check the internet connection if error still occurs
Close and open a new tab
Kindly go to the settings of the browser then site settings and then clear the cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth icon showed in the quick access.
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service is someone who is able to understand and listen the customer needs and has a good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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